International Survey on Revenue Administration (ISORA) and Managing Performance

03/12/2018 - 03/16/2018 at Ebene, Mauritius

Revenue administrations are responsible for administering and providing information for analysis of tax policy. To be effective in their mandate and efficient in managing compliance, revenue administrations need information for control and decision making. They need to set and monitor clearly defined performance indicators, at all levels (strategic, operational and tactical) across the entire revenue authority.

This is a seminar for officers responsible for managing corporate performance and it shall cover the role of data in effective management of performance in a revenue administration. It shall cover how revenue administrations could use data analysis to “put a finger on the pulse” of the revenue administration business and on how to allocate finite
resources to manage infinite challenges to ultimately optimize revenue performance. The seminar shall carry the participants through a deep dive exercise into the international survey on revenue administration (ISORA) and the findings of the November 2016 round. It shall also provide an opportunity for officers from the 13 AFS countries to share country experiences and learn from each other on overcoming challenges to institutionalizing good performance management practices for enhancing revenue performance.