09/23/2019 - 09/25/2019 at Cape Town, South Africa

Good governance is one of the key drivers of sustainable and good performance in revenue administrations. The level of transparency, accountability, and integrity of the revenue administration determines the extent to which the public have confidence and trust in the revenue administration to competently and fairly execute its mandate. Limited trust and confidence in the revenue administration limits the extent to which taxpayers voluntarily comply with their tax obligations and ultimately affect revenue performance.

In addition, the operating environment is rapidly changing compelling revenue administrations to think differently about governance areas including strategy; technology; risk management; compliance; (by taxpayers and by the administration itself to governing laws and regulations), assurance; and stakeholder inclusiveness. Governing boards or governance bodies for revenue administrations are tasked with directing the administrations to overcome these challenges and deliver good and sustainable performance.